(800) 313 0044
FAQ
Please fill out request a quote form by providing a basic information and details about the specifics of your case. Follow the instructions after that.
Feel free to contact us if you have any questions or concerns.
We actually have a 95% success rate and our engineers have over 15 years of experience in the field.
It depends on the particular recovery service you select and severity of the damage done to your hard drive. Depending on how fast you need your data recovered, we have 6 different types of recovery services, estimated from eight hours to seven business days.
In order to provide you with an accurate quote our engineers must first examine and diagnose your hard drive, see what we are dealing with and then we will be able to give you a firm price quote.
Platinum Data Recovery offers absolutely FREE diagnostics and FREE evaluation if you select the Economical Data Recovery service plan*.
*Economical Data Recovery – A FREE diagnostic provided within two business days after your media device arrives at our office and actual data recovery within an estimated seven business days.
No, we charge by the severity of the damage done to your hard drive, the cost of donor parts, and the amount of labor required to amend this damage.
Yes, 100% Confidentiality and Non-Disclosure is guaranteed.
Yes, for no additional fee.
All clients who gave a “go ahead” to recover the data gets a free shipping. If after the diagnostic results customer would not like to proceed with the data recovery and have the storage device packed&shipped back, there is a $20 flat rate fee. We ship everything through UPS Ground or USPS Priority mail. Expedited shipping is also available.
We will recycle your drive by removing the inside platters and destroying them physically.
Yes, unless you provide your own.
Testimonial
I give this company 5 stars! Data recovery service and customer service were on very high level. I’m not very good at computers, that’s why Sam made it really simple and understandable. He gave me 10 minutes training why my hard drive crashed and showed everything on examples. Thank you Platinum data recovery I will recommend you to my family and friends.
Mary G., MBA University of California, Los Angeles
I must say that I was really worried when my hard drive stopped working. I thought my data was lost forever. The Platinum Data Recovery team saved my life! The team is very friendly, but very professional. They clearly enjoy their work. I was impressed by the depth of their knowledge in all aspects of the data recovery process, including the importance of keeping data confidential. They pointed out possible sources of the problem and advised me on how to prevent similar problems in the future. They also recommended that I back up my data regularly.
Susan Simon, MD USC Medical Center
My wife and I lost our data at the worst possible time: just a few weeks before the April 15th tax deadline. The team at Platinum Data Recovery saved the day! They diagnosed the problem quickly and regarded the recovery of our data as one of their top priorities. I was surprised by their speed and efficiency. My experience with Platinum Data Recovery definitely exceeded my expectations. Not only were they friendly, but also fair when it came to pricing. Our lost data was fully restored and we were able to access the information necessary to file our taxes prior to the deadline. Platinum Data Recovery also recommended we take certain precautions to prevent future accidents.
Best Regards Kevin Burn
