Terms and Conditions

By using our website or engaging any of our products or services, you agree to the following concerning the Terms of Use and Privacy Policy for all of our potential, current and former clients and associates:

I. Security of Equipment, Materials and Data

1.) Physical Security – Protection from Unauthorized Use

Our secure facilities and laboratory have special protections in place to monitor and safeguard equipment or materials sent to us by our clients and associates, including computers, hard drives, flash drives, SSD and other devices, mobile phones, documents of any type, and all other materials and equipment.  Physical security measures may include but are not limited to alarm systems, closed circuit television monitoring, stationed security guards, and specialized fittings on doors and windows to prevent unauthorized entry or use.

2.) Electronic Security – Protection from Intrusion and Unauthorized Use

We protect our client’s data securely using advanced firewalls and network security settings, electronic monitoring and warning systems, and a vigilant anti-hack team.  Our technical and engineering skills that have recovered thousands of presumably lost hard drives and other storage devices are also put to use to protect the data that we recover and store related to our clients.  The electronic security of our client’s data is a primary concern.

3.) Sensitive Data Security

We understand the sensitive nature of the data contained in some hard drives and provide our clients with a safe and completely confidential data recovery, storage and protection solution.  Our multi-level management process ensures that data is never lost, stolen or disclosed to any unauthorized parties.  All information and data is treated as confidential and all Platinum Data Recovery employees with access to such information are required to sign non-disclosure and confidentiality agreements where required by law.

4.) Use of Personal Information

In the course of business we will come to safeguard certain personal information regarding our clients and warrant that we will never sell, lease, rent, trade, give away, publish or distribute personal information in any way.  However, if you give us permission to do so, we may from time to time send you data or information that may interest you.

II. Authorization for Services

By sending us data, equipment or materials, you expressly agree to authorize full evaluation of these items, including authorization to transport, receive, and perform evaluation, diagnostic research, repair and recovery services to extract the data contained within.  You agree and authorize Platinum Data Recovery to recover the data in question using any means and resources necessary.

III. Rights & Responsibilities

You declare and agree that you are the owner, legal custodian or duly authorized agent of the owner of the data or property submitted to us.  You understand that in case where it is possible, we can return original drives or equipment upon your specific request.  However, you understand that this is not possible in every situation or with every piece of equipment, and you agree to release us from any liability in this regard.

Hard drives, flash drives, or other materials and equipment that are left in an uncommunicative, unresolved pending state with Platinum Data Recovery services may be subjected to removal, recycling or disposal after 30 days and you agree that we are not responsible for any such property or data thereafter.

IV. Limits of Liability

1.) Damage and Other Claims

You expressly agree to hold Platinum Data Recovery harmless from any claims related to the mechanical condition of equipment or devices supplied to us, nor for claims regarding the state of any data or information stored on such drives or equipment.

You further agree that we cannot be held liable for any loss of use claims or damages, including loss of revenue, loss of use and loss of service, and any and all consequential, special, incidental and contingent damages.  This clause shall survive indefinitely after the point of service.

2.) Contract Price Liability Restriction

Liability related to services or information provided by Platinum Data Recovery is limited to the contract price of said items.  Remedy shall be limited to supplemental data recovery services, or full or partial refund at Platinum Data Recovery’s sole option.

V. Statement of Risk

You agree and understand that the nature of data recovery work may subject data or equipment to or uncover hidden risks in the form of damage, errors, destruction of media, incomplete recovery, inability to recover, or the recovery of damaged or erroneous data which can affect the operating state of equipment used to read said data.

You agree to hold harmless and forever indemnify Platinum Data Recovery from these risks and liabilities and explicitly state your understanding of the sensitive nature of data recovery projects and the existence of such risks, including risks presented by accidental damages from recovery materials.

VI. Statement of Voided Warranties and New Equipment

In the regular course of a data recovery project, we are often required to open the protective enclosures of devices and equipment in order to access the components where data may be found.  You agree to hold us completely harmless and forever indemnify us from any and all claims regarding any manufacturer or other warranties that this may void.

However, we will be responsible for any data loss occurring on new devices, hard drives or equipment sold to you by Platinum Data Recovery for 10 days from the date of purchase or procurement.    This warranty does not extend to new devices that are subject to accidental damage, misuse or neglect, or for equipment that has been compromised by user or owner error.

VII. Warranty

You agree and understand that Platinum Data Recovery does not extend any warranties as described in the above passages, including warranty of merchantability or fitness for a particular purpose, except where prohibited by law.

VIII. Shipping and Payments

You agree to pay for all shipping costs incurred, including costs to have your materials, equipment or data returned to you.  This includes return shipping for data recovery projects that, once quoted, you do not move forward with.  Any property left under such a situation will be subject to management under passage III as detailed in this agreement.

Payment for services is due and payable in full upon completion of the project as defined by Platinum Data Recovery.  Full payment must be received before data, information, materials, equipment or any other items can be released, returned or issued to you.  Upon full payment all data will be transmitted in the method you choose.

IX. Nature of Agreement

This agreement constitutes the entire agreement between the parties and explicitly subjects any and all disputes to mediation using the American Mediation Association, whose judgments can be upheld and enforced in a court of law in the jurisdictions described below;

The act of sending, transmitting or otherwise making available to Platinum Data Recovery any information or equipment signifies consent, understanding and agreement with the articles detailed in this document.  Mediation or any other actions will take place in the county or locality of the laboratory where the services were performed.

You agree and understand that this policy and terms of use agreement may be updated, changed or added to at any time, and it is your responsibility to check this page frequently for any updates that may impact you.

For questions or concerns related to this agreement, please contact Platinum Data Recovery’s Privacy Officer at: privacy@platinumdatarecovery.com